ATING DEBORAH UDEME

 

16, Sanusi Street, Ijesha, Surulere, Lagos State

07033586247, 09077528929 | d eborahating@gmail.com

           UNDERWRITING AND DATA PROCESSING PROFESSIONAL                                     

 

Skilled in creating constructive and cooperative working relationships within an internal and external team setting. Looking to secure a responsible position with an organization in which my experience, personal abilities and commitment to excellence will be utilized. To also join a team of professionals and be an asset to both their overall production goals and office atmosphere.

 

Areas of Expertise include:

 

ü Underwriting/Analytical Skills                     ü Time and People management                 ü Data entry and Analysis

ü Problem solving and Listening skills           ü Verbal and Communication skills           ü Social Media

ü Recruiting & Training                                       ü Interpersonal Communication                ü Accounts Management

 

                                                               EXPERIENCE                                                                             

TANGERINE LIFE LTD • Feb 2021-Present

 UNDERWRITING AND PROCESSING

·         Applying underwriting acumen while complying with the company’s rules and regulations

·         Evaluating, making decisions and processing retail policies based on underwriting strategies and guidelines while using underwriting judgment to access potential future profitability of the policy

·         Answering inquiries on issues regarding status of policies, procedures, risk eligibility, rules, regulations, contract, and rates

·         Analyzing clients due for medical underwriting

·         Processing and documentation of all policy endorsements

·         Documentation and processing of retail policies addendums

·         Weekly and monthly managerial report generation

 

ARM LIFE PLC • January 2020 – January 2021

MEDICAL UNDERWRITING AND POLICY PROCESSING

·         Evaluating and processing of credit life policies and documents

·         Processing and documentation of policy endorsements

·         Underwriting and processing medical examinations for group life policies

·         Underwriting retail businesses flagged for medical purposes

·         Documentation and processing of bills to medical vendors

·         Preparation and processing of GPA’s remittance to insurers for riders coverage

·         Liaise with reinsurers on medical examinations results and decisions

 

ARM LIFE PLC • December 2018 – December 2019

CUSTOMER CARE EXECUTIVE

·         With clarity and attentiveness, attend to clients and help resolve their issues quickly

·         Using clear communication and persuasion skills, sell the company’s products to clients both physically and digitally

·         Prompt response and resolution to enquiries, requests and complaints from clients

·         Call out clients with lapsed premium payments

·         Compiling and preparing weekly reports on the head office branch’s activities

·         Logging, compiling and submission of incoming claims for processing

C.CHARLES RESOURCES LIMITED • April 2016 – November 2018

CUSTOMER CARE OFFICER/SALES EXECUTIVE/DIGITAL MARKETING MANAGER

·         Build and sustain client relationships and proffer solutions for challenges they face

·         Representing the company in bidding exhibitions and transactions negotiations

·         Follow up on leads as well as cold calls and convert them to stable partners

·         Headed a panel for visits to aggrieved and displeased clients

·         Manage and grow the company’s online store patronage and social media presence through effectively executed digital campaigns

·         Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, determining system improvements, and implementing change

·         Retained the company’s old clients as well as bring in new and steadfast ones.

·         Carried out transactions worth millions and registered the organization as a vendor in top organizations

 

ATLANTIC DAWN NIGERIA LIMITED • Feb 2014 – Nov 2015

MANAGER/CUSTOMER SERVICE REPRESENTATIVE

·         Monitored daily operations and sales activities and prepared reports on all daily financial transactions

·         Conducted recruitment and hiring, and facilitated training and induction sessions for new hires

·         Consulted with customers to evaluate needs and proffer services and keep tabs on them

·         Expedited the resolution of customer problems and enquiries to maximize customer satisfaction and retention

IDEAS HOUSE NIGERIA • June – Dec 2013

CUSTOMER/SALES REPRESENTATIVE

·         Opened and maintained customer accounts by recording account information and generated sales leads by recommending potential products or services to customers

·         Achieved set sales targets and kept records of financial transaction for income tracking and analysis.

 

GOODFELLOWS NIGERIA LTD/MAJESTIC TILES NIGERIA LTD • Feb 2012 – May 2013

WAREHOUSE MANAGER/CUSTOMER SERVICE REPRESENTATIVE

·         Coordinated inventory and stock processes, and facilitated procurement of items

·         Resolved product or service problems on customer's complaint as well as manage them

·         Handled the warehouse processes and goods.

·         Handled cash transactions as well as banking the monies daily.

 

B.Sc Environmental Protection and Resources Management

University of Calabar, Cross River state| 2012

 

·         Diploma in Insurance, CIIN – 2021 (In view)

·         Certificate in Insurance, CIIN - 2020

·         Universal Mandatory IT Training; Afrihub Nigeria Limited- 2009

·         Online Advertising Course; Open Universities Australia

·         Principles of Project Management: Open Universities Australia

·         Diploma in Customer Service: Alison

·         Human Resources Management Course: Brentwood Open Learning College (In View)

 

Available on Request